frequently asked questions

What happens when I fill in the Gift Aid form?

First of all, thank you for completing the form. Gift Aid is a simple way to make your donation go further if you are a UK taxpayer; it doesn't affect how much tax you pay. When you complete the form, the Charity can claim an extra 25p from the government for every £1.00 raised. It only takes a few minutes to jot down your name, address and signature. We need an email address so we can advise you how much your donation has raised using Gift Aid; emailing you keeps our postal costs down.

For information about how we look after your personal information please see our Donor & Customer Privacy Policy

If you're claiming a pension, it's likely that you're already paying tax on it and any savings you may have; in this case being a Gift Aider won't affect you at all. If you're a higher rate tax payer, you may include your FARA Gift Aid donation in your tax return. If you cease paying tax, please inform us and we will stop claiming on your behalf. We also need to know if you change your address.

Contact the Gift Aid Team via email giftaidteam@faracharity.org or call 020 8973 0910.

All charities are entitled to benefit from Gift Aid.

What if I'm not happy with my purchase?

We hope you'll be delighted with your purchase(s). However, if you do wish to exchange your unwanted items, we would ask that you study our exchange policy which states that you:

  • Return your unwanted items within 28 days of purchase
  • Provide a satisfactory proof of purchase i.e. your till receipt and the price ticket attached to your item.
  • Select another item for exchange of the same or higher value (by paying the difference)
  • Accept a FARA credit receipt (valid in all FARA shops for a period of six months).

Refunds will only be offered with a till receipt if goods are found to have a fault which was not indicated at the point of purchase: i.e.

  • Not of satisfactory quality
  • Not fit for the purpose for which they were sold
  • Not corresponding with their description

Faulty goods must be returned within a reasonable period of time.

How does my donation benefit FARA's programmes?

The FARA shops are wholly owned by the FARA Foundation (the Charity) and the entire net proceeds generated through the sale of goods donated to these retail activities are gifted to the Charity at the end of the year.

For more detail about how the Charity's proceeds are distributed and its activities in Romania, please look at the FARA Foundation website or The Charity Commission website.

What happens to items donated to FARA that are not of saleable condition?

Sustainability and recycling are an important part of FARA's operations. All donated clothing not of saleable quality is passed on to an independent recycling company who sell it on for use in other Countries. Donating is better than discarding: throwing away any item of clothing increases landfill waste. If each UK household donated just one extra black bag of clothing. 25 million bags could be saved from landfill and raise over £740 million for charity.*

*Figures provided by The Charity Retail Association

FARA Charity Shops supporting the work of FARA Charity transforming the lives of vulnerable and disadvantaged children and young people in Romania. FARA Enterprises Limited is wholly owned by the FARA Foundation. Registered Charity No. 1139349